Making and Answering Calls

Call Handling Video

Internal Calls

To call another person in your business, lift the handset and dial the other person’s extension.  This is typically a 3, 4 or 5 digit number.

Note that depending on your phone type and configuration, the call may not complete automatically once you have finished dialing and you may need to hit the Dial key ( Polycom phones) once you have dialed the number.

External Calls

To call a number outside of your business, lift the handset and dial the phone number.  Depending on your phone system you may need to dial a code at the beginning of the phone number to indicate you are making an external call.

Note that depending on your phone type and configuration, the call may not complete automatically once you have finished dialing and you may need to hit the Dial key ( Polycom phones) once you have dialed the number

Emergency Calls

In an emergency lift the handset and dial 911.  If you need to dial a code when calling an external number, you will also need to dial that code before calling 911.

Note that depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the Dial key (Polycom phones)  once you have dialed the number

Speaker Phone

To make a call using your speaker phone, either press the Speaker key or leave the handset on-hook and dial the number of the person you want to call, followed by the Dial key ( Polycom phones).

Answering Calls using Headset

To answer an incoming call, lift your handset and you will be connected to the caller.

Answering Calls using Speaker

To answer a call using the speakerphone, do not lift the handset and instead press either the Speaker or Answer key.