COMMAND ANALYTICS QUICK GUIDE

This job aid provides step-by-step guidance on using Command Analytics to navigate the system, pull  reports, interpret data, and monitor key metrics. It helps users identify trends, support data-driven decisions, and improve operational efficiency.

ACCESS

Open your web browsers of choice, and navigate to the Command Link Service Portal at service.commandlink.com
Login with your credentials.

Once logged in click on the Command Analytics icon on the left tool bar.

To verify you are on the correct screen the upper right should show Command|Call Analytics

USING FILTERS

By default Command Analytics will be on the Wallboard tab.

Here you can use the default filters

CREATING NEW FILTERS

Navigate to the Historical Tab

To create a new filter click on the filter button.

This will pop up a new window.

Here you can select from different fields to use in your filter. The Apply button will run your filter, and not save the filter you used. The Save button saves this report for later use.

Some fields will provide you with a calendar to search for calls during a certain time.

SEARCHING CALLS AFTER THE FILTER HAS BEEN APPLIED

Once your filter has been processed you can see the filtered results along with your filter you ran.

You can use the search filed to the right of the screen to narrow your search within your filter. You can also export the results using the different buttons next to the search field.